Education
University of California - San Diego
Sept. 2018​ - June 2022​
B.S. in Science in Cognitive Science with a specialization in Design and Interaction ​
Experience
Cymbiotika, CX Specialist
June 2023​ - Current
  • Designing Standard Operating Procedures and optimized workflows to enhance communication and gain a deeper understanding of user needs for both our employees and customers
  • Collaborating closely with the Technical Team and Design Team to test features/applications and to proactively meet the evolving demands of our customers and ensure a seamless user experience

  • Generating weekly reports and data visualizations to maintain continuous insight into prevalent customer, platform, and product issues.

24/7 Teach, UI/UX Advanced Design Superstar, 
New York, NY
Oct. 2022​ - June 2023​

  • Demonstrated strong leadership in overseeing design teams, effectively facilitating team meetings, fostering collaboration, assigning tasks, and managing deadlines to ensure successful project execution 

  • Thrived in dynamic and ambiguous environments, leveraging adaptability and strategic thinking to drive revenue growth and support the company's vision for educational advancement 

  • Strategically designed and optimized product pages to maximize user conversion rate, resulting in increased opportunities for users in their careers and academics

Skills
Specialized: Product Management, Project Lead, User Research, Prototype, Competitive Analysis, User Testing, Usability Testing, User Flow, Detail-Oriented, Verbal and Written Communication, Cross-Functional Team Leadership, Test Planning and Development, Attention to Detail, UI/UX Design, Wireframe, Prototype
Technology/Tools: Figma, Canva, Adobe InDesign, Microsoft Word and Excel, Microsoft Office, Google Workspace, Adobe Photoshop, Slack, Trello Board, Dixa, Monday
Projects
24/7 Teach - Career Coaching Page (Product Manager)
Nov. 2022​ - Dec. 2022​

Led a project at 24/7 Teach to expand career coaching services to a broader audience beyond the learning community. Addressed the challenge of career transitioning by conducting research to gain insights into the hiring process for career coaches.

TightKnit - Friend Planning App (Project Lead)
Mar. 2022​ - June 2022​

Designed a mobile app to enhance existing friendships by utilizing a platform that enables users to view a curated feed of activities their friends are planning to do in response to a saturated market of friendship-making solutions

Mike's Car Clinic (UX Designer/User Researcher)
Jan. 2022​ - Mar. 2022​

Collaborated with the owner of Mike's Car Clinic to modernize the business through a redesign using Figma, leading a team effort to bring a fresh and updated look to the brand.

Certifications
Certified ScrumMaster (CSM), Scrum Alliance
Apr. 2023

Expertise in Agile project management and facilitation, ensuring effective team collaboration and delivery of high-quality software products

Volunteering
Area Youth Ministry, Mentor/Leader, San Diego, CA
June 2021​ - Current

  • Provided mentorship and coaching to high school and middle school students, guiding them through academic challenges, life issues, and spiritual 

    growth with compassion and expertise
  • Demonstrated exceptional skills in planning, organizing, and implementing schedules and tasks to effectively support students in developing character, integrity, and academic success by making use of a ticket system such as Trello Board. This ticket system provided an easy communicative pathway to assign, change, and complete tasks.