Summary

  • Experience in ServiceNow platform as Architect DeveloperMerge & Upgrade Master,  Administrator, Scripted REST Service, Service Portal,   and Custom Scoped Applications.
  • Configured Applications using ServiceNow tools used in ITIL Management. In-depth functional and technical knowledge of the ServiceNow platform, experience delivering medium to large-scale ServiceNow implementations using JavaScript, HTML, AJAX, XML, CSS, AngularJS, Bootstrap, jQuery,  and JSON.  Integrated Web services such as Google Analytics, Google reCAPTCHA, Google Maps, B2B Incident Management integration, UPS Tracking API using SOAP and REST messages, and Scripted REST Services API.
  • ServiceNow implementation experience in ITSM modules Incident, Problem, Change, CMDB, CMS, Asset, and Service Portal.
  • Excellent Interpersonal skills, Communication skills, Documentation Skills, problem-solving ability, Analytical and Programming skills in High speed, Quality conscious, and Multitasked environment.
  • ServiceNow Certified Virtual Agent, HR Integrations, Performance Analytics, Predictive Intelligence, Platform Subscription Model, Automated Test Framework, Asset Model Management, CSM with Service Management for Implementers, and System Administrator

Employment
iDevOps LLC
Software Engineer, Architect, Sr. ServiceNow Developer and Technical Interviewer. · 
Mar. 2020 to Current
 · 
100% Remote

  • ServiceNow Agile Development and Operations - Speed + Simplicity.
  • Good hands-on on the latest ( Quebec ) ServiceNow versions, including Madrid, London, Kingston, New York, and Paris.

TWD & Associates, Inc.
ServiceNow | Application Developer | System Administrator · 
Aug. 2017 to Mar. 2020
 · 
1751 Pinnacle Dr, Suite 250, McLean, VA 22102 United States

  • Lead the migration to GovCommunityCloud (GCC) - FedRAMP

  • Independently developed ITSM solutions via configuration/code development to meet organizational priorities and goals.
  • Designed and Developed user interfaces using Angular JS, HTML, CSS, JavaScript, jQuery, and AJAX.

  • Analyzed code and requirements, identified process improvements, and recommended changes to emphasize Maintainability, Modifiability, Testability, Traceability, Scalability, Reusability, Performance, Security, and Availability. 
  • I have worked with Application architects, designed and engineered solutions that add value to the IT Service Management organization.
  • Coordinated testing of the code in accordance with system policy and defined quality standards in cooperation with clients.
  • Documented code and solutions for the transition to the operational support teams.
  • Suggested and advised clients to tactfully alter workflow applications to increase efficiency and ease of use.

  • Consulted with clients regarding system capabilities and opportunities to leverage system functionality to provide operation.
  • Performed core configuration tasks including system policies, business rules, and client scripts.

  • Managed data with Tables, the CMDB, Import Sets, and Update Sets.

  • Developed UI, which enhanced user efficiency in using the functionality defined after business analysis.

  • I have customized the out-of-the-box modules OOB by designing new workflow objects. 

  • Developed, configured, and maintained Custom service requests using Advanced Interface forms in Service Request Management application to meet Request catalog requirements of the IT business users.

  • Delivered new and complex high-quality solutions to the client in response to varying business requirements

  • Maintain existing applications and create code that meets new system standards.

ServiceNow Achievements
Education
George Mason University
Bachelor of Science: Computer Science, May 2017
Software Engineer