Certified Scrum Master with Bachelor’s degree in Information Technology. Skilled in Scrum Practices, Agile Methodologies, Software Development, User Onboarding, User Experience, Product Management, Customer/Product/Technical Support & Teaching. Interested in things that improve lives & productivity, I'm all for growth & helping others with the latest tech. What I don’t know, I will learn. Confident in my ability to quickly figure things out, I live by three simple rules: commit, own up, improve.
| Professional Scrum Product Owner |
| Scrum.org |
|
April 2024
|
| Professional Scrum Master |
| Scrum.org |
|
March 2022
|
| Scrum Master / Customer Support Manager | Raffle |
|
Copenhagen, Denmark (hybrid)
|
October 2022 - March 2024
|
- Facilitated Scrum: backlog refinement, sprint review, retrospective & dailies
- Contributed ideas & documentations for product/process improvements
- Cross-functional collaboration to analyze feedback, issues & improvements
- Worked with CS/R&D teams to triage issues & implement optimal solutions
Tested & monitored performance with Postman, Grafana, Asynqmon, MLflow
- Supported prospects and clients in partnership with the Commercial team
- Conducted onboarding & product walkthroughs for 50+ companies
- Managed & tracked customer activation & retention metrics via HubSpot
- Built stakeholder, customer & team relationships, offering product insights & tech support
SKILLS: Agile Methodologies, Backlog Management, CLI, ClickUp, Communication, Copy Editing, Cross-functional Collaborations, Customer Experience, Git, Google Workspace, Gong, Grafana, HTML, HubSpot, JSON, Markdown, Miro, Organization, Postman, SaaS, Scrum, Slack, Sprints, Teamwork, Technical Support, Troubleshooting, User Onboarding, User Training, , Version Control
| Customer Success Lead | TechBBQ |
|
Copenhagen, Denmark (hybrid)
|
July 2022 - September 2022
|
Managed ticket purchases, assignments, refunds & cancellations via Tito.io
- Addressed inquiries regarding event, ticket availability, pricing & discounts
- Provided tailored assistance to clients, focused on individual concerns
- Uploaded data for profile management via WordPress & event app, Brella
- Worked with editors & designers for refined, concise & appealing content
- Curated & edited content for newsletter campaigns & social media platforms
- Supported Marketing & Program teams with content creation & various tasks
SKILLS: ActiveCampaign, Airtable, Brella.io, Communication, Copy Editing, Cross-functional Collaborations, Customer Experience, Google Workspace, Organization, SaaS, Slack, Slido, Teamwork, Technical Support, TicketButler, Tito.io, Troubleshooting, WordPress
| Product Manager Intern | Creadits |
|
Singapore, Singapore (remote)
|
April 2022 - June 2022
|
- Collaborated with team to define requirements to create epics & user stories
- Brainstormed with cross-functional teams for improvements & features
- Analyzed data to identify actionable insights & product recommendations
- Researched to assess product-market fit & conduct competitive analysis
- Engaged in agile ceremonies, strategic meetings & product validation
- Collaborated with Design, Engineering, QA & PM teams on tasks & responsibilities
SKILLS: Agile Methodologies, Communication, Confluence, Cross-functional Collaborations, Google Workspace, Jira, Miro, Organization, Product Development, Product Management, Product Requirements, SaaS, Scrum, Slack, Sprints, Teamwork, User Stories
| Personal Growth Pursuit | Career Break |
|
Nigeria - Denmark
|
January 2018 - December 2021
|
- Full-time parenting and voluntary work
- Career transition and professional development
- Relocation (Abuja, Nigeria → Copenhagen, Denmark)
SKILLS: Android (XML/Java), Android Development, Apple iWork, Asana, CLI, Git, Google Workspace, HTML, Jira, JSON, Kanban, Notion, Organization, Postman, Reclaim, REST APIs, SaaS, Slack, SQL, SQLite3, TickTick, Trello, Version Control