Nicholas Christiny
Skills
Java
Ruby
JavaScript
SQL
MongoDB
PostgreSQL
Rails
React
HTML
CSS
webpack
AWS
Git
Linux
Sass
Active Directory
MS Exchange
Cisco phone systems
Service Now
Cisco AnyConnect VPN
Splunk
Kibana
Projects
Watch This!

Film recommendation engine API built on a lightweight Rails-API MongoDB back end and React front end using webpack. Testing performed with Rspec and Mocha. Solo project for apprenticeship.

Chord Explorer

Single-page app deployed to Heroku in 8 days. It leverages JavaScript library Raphaël to render SVG images of guitar chords within AJAX partial views using data from a PostgreSQL back end. Five member group project for Dev Bootcamp.

Software developer and Agile collaborator specializing in single-page responsive web apps. 

Employment
IT Service Desk Technician
Chicago, IL
Echo Global Logistics
Aug. 2018 to Current

  • Support IT operations for a large-scale nationwide user base.

  • Configure Cisco systems, and troubleshoot software and hardware malfunctions.

  • Perform HR on/off boarding and employee change requests.

  • Expertise in Active Directory, MS Exchange, SSCM, Salesforce Admin, OneLogin.

  • Report issues directly to product engineering team using Splunk and Kibana.

  • Collaborate across teams during emergencies using Slack.

  • Migrate CMS from Service Now version Madrid to London.

Customer Hero
Chicago, IL
SpotHero Inc.
Apr. 2017 to Dec. 2017
  • Provide nationwide phone support for mobile app startup.

  • Work alongside QA during outages to minimize downtime.

  • Maintain ownership of ongoing issues and follow up as needed.

  • Communicate and document emerging issues.

  • Empathize with clients during difficult, fast paced issues.

  • Flexibly work remote as needed.

Apprentice Software Engineer
Chicago, IL
Jellyvision Inc.
Feb. 2016 to May 2016

  • Collaborate in sprint planning sessions and retrospectives with stakeholders.

  • Create internal company dashboard tool deployed via Amazon Web Services.

  • Build recommendation engine API with React and Rails -API and MongoDB.

  • Track progress using Jira and Agile methodology.

  • Program using SOLID design principles.

AppleCare Support Advisor
Austin, TX
Apple Inc.
Nov. 2012 to May 2015

  • Support large user base and mentor new team members.
  • In position as contractor for Volt Workforce Solutions Dec 2011 to Oct 2012.

Account and Technical Service Representative
Austin, TX
Blizzard Entertainment Inc.
Jan. 2010 to Sept. 2011

  • Troubleshoot diverse operating systems, hardware and software configurations.

Front End Web Developer
Austin, TX
Harte-Hanks Inc.
Sept. 2009 to Dec. 2009

  • Design small business WordPress sites via client-facing consulting.

Education
Northeastern Illinois University
Grad student in computer science master's program.
Dev Bootcamp Chicago
Accelerated web development and emotional intelligence. 2015
Pair programming, Agile, test-driven development.
University of Texas at Austin
B.S. Astronomy
Volunteer Experience
FreeGeek Chicago · Volunteer
2015 to Current

Non-profit community refurbisher of hardware, promoter of open-source software, and provider of free tech education to community. 

Dev Bootcamp Chicago · Peer Mentor
2016

Provide mentorship and guidance to students. Provide code reviews and thoughtful feedback to assist in computational thinking. Guide students to ask the correct questions when faced with a particular problem.