Nicholas Christiny
Software Developer
Watch This!

Solo project in software engineering apprenticeship. Film recommendation engine API built on a lightweight Rails-API MongoDB back end and React front end using webpack. Testing performed with Rspec and Mocha.

Chord Explorer

Five member group project for Dev Bootcamp. Single-page app deployed to Heroku in 8 days. It leverages JavaScript library Raphaël to render SVG images of guitar chords within AJAX partial views using data from a PostgreSQL back end.

Experienced quality software crafter;  Agile collaborator; interested in secure and accessible web experiences. 

IT Service Desk Technician
Chicago, TX
Echo Global Logistics
Aug. 2018 to Current

  • Support IT operations for a large scale user base with Cisco phone, fax and voicemail, software issues, hardware malfunctions, and on/off boarding.
  • Tools include Active Directory, Microsoft Exchange, SSCM, Salesforce Admin, OneLogin. 
  • Report emerging issues to product engineering team using Splunk and Kibana. 
  • Collaborate and communicate across teams during emergencies using Slack.

  • Escalate and track issues via ServiceNow.
Customer Hero
Chicago, IL
SpotHero Inc.
Apr. 2017 to Dec. 2017
  • Support mobile app at fast-based startup.
  • Work alongside Quality Assurance department to find root causes. 
  • Tailor technical details to aptitude level of audience. 
Apprentice Software Engineer
Chicago, IL
Jellyvision Inc.
Feb. 2016 to May 2016

  • Collaborate in sprint planning sessions and retrospectives with stakeholders.

  • Create internal company dashboard tool deployed via Amazon Web Services.

  • Build recommendation engine API with React and Rails -API and MongoDB.

AppleCare Support Advisor
Austin, TX
Apple Inc.
Nov. 2012 to May 2015

  • Support users and train/mentor new advisors.
  • In position as contractor for Volt Workforce Solutions Dec 2011 to Oct 2012.

Account and Technical Service Representative
Austin, TX
Blizzard Entertainment Inc.
Jan. 2010 to Sept. 2011

  • Troubleshoot diverse operating systems, hardware and software configurations.

Front End Web Developer
Austin, TX
Harte-Hanks Inc.
Sept. 2009 to Dec. 2009

  • Design small business WordPress sites via client-facing consulting.

Northeastern Illinois University
Graduate student in computer science master's program.
Expected graduation date May 2020.
Dev Bootcamp Chicago
Accelerated web development and emotional intelligence. 2015
Pair programming, Agile, test-driven development.
University of Texas at Austin
B.S. Astronomy
Volunteer Experience
FreeGeek Chicago · Volunteer
2015 to Current

Non-profit community refurbisher of hardware, promoter of open-source software, and provider of free tech education to community. 

Dev Bootcamp Chicago · Peer Mentor

Provide mentorship and guidance to students. Provide code reviews and thoughtful feedback to assist in computational thinking. Guide students to ask the correct questions when faced with a particular problem.